How can we help your business?
The questions on most clients’ minds when they start talking to us are, “What makes Newton different and why can you get results where my own team have struggled?” To try to answer these questions, we asked a number of our current clients what thoughts led to their decision to work with us and what they have subsequently most valued about our service:
I knew we had sales opportunities and was convinced we could get more out of this site, but I didn’t know how much.
You offered an assessment of the opportunities to understand the true potential. That was valuable in itself, but you also convinced me you could help my team deliver it, with the existing kit. The potential you identified was much higher than anyone had expected, but, more than that, you quickly became part of my team, and got my people delivering more than they had thought possible.
We’d had so many initiatives over the years. I knew the theory should work, but I don’t think we did it properly. A good start would fizzle out, enforcing the belief that the issues we faced were inherent in our process.
You convinced me to suspend my cynicism about business improvement and I’m pleased you did. The combination of targeting only the top £ note issues and your structure, drive and enthusiasm got quick results and inspired us to do more.
To be honest, I didn’t really think you could help. We are considered the best in our field and our internal improvement teams have always delivered great results.
I thought I’d be the first to claim on your ‘no results, no fee’ promise when I sent you in to look at an area where we’d accepted we needed some major capital expenditure. Within eight weeks you had a 17% increase in throughput allowing us to avoid the cap ex.
We had previously used only ‘Big Four’ firms for our operational due diligence and upside work, essentially going for the ‘biggest insurance policy’.
However, your pitch about ‘unlocking the potential on the shopfloor’ combined with your ability to apply these techniques to white collar areas struck a chord from previous investments. We were keen to challenge how much opportunity really existed. With a multiple of nine, the additional benefits from operational improvement lifted the price by an extra £8m.
We have so many different lines and so many problems, our mistake in the past has been to apply a broad brush approach, which ultimately has not delivered very much.
With so many waste, quality and downtime problems, we were constantly fighting today’s fire. Your approach was different. You individually assessed each area to focus on the critical processes and applied the right tool at the right time – much more targeted than our usual scattergun.
Even from the initial meeting, I remember thinking how refreshing it was to meet consultants who didn’t talk jargon, but were experienced engineers who really understood the problems we were facing.
You worked with the guys on the shopfloor to make sure they were the ones owning the process, and feeling the benefit of the improvement work. That said, it was ultimately the ‘no results, no fee’ guarantee that helped us take the leap of faith!
Whatever our clients have said, you will need to answer the question for yourself. However, to help you make the decision, we would be happy to arrange to talk to you face-to-face.