Field Operations

We work with a wide range of field-based workforces, including service engineers, district nurses and property and facilities management professionals. Our projects enhance process and workforce efficiency as well as customer experience – all areas of a business where improvements make the biggest financial impact. Typically we deliver a 10% to 30% reduction in staffing requirements while also improving service levels. Our focus is on doing things better and more effectively. Efficiency improvements are realised through the smart transformation of business processes – not the other way around.

We have a comprehensive range of expertise including:

    • Service delivery and operating model design and implementation
    • Organisational structure and re-design
    • Resource planning and scheduling
    • Work allocation, route planning and optimisation
    • Performance reporting, management information and KPIs
    • End to end process redesign
    • Demand forecasting and capacity planning

Throughout the process, we collaborate side-by-side with local teams and managers to ensure our conclusions are valid and the plan we're about to embark upon, workable.

Our unique, hands-on, detailed approach allows us to design the most cost-effective and optimal operating models with our clients.