Many wholesale and retail companies have poor visibility of the performance and impact of their returns process. Our work in this area involves driving improvement in shop-floor processes, warehouse layout, materials handling and warehouse management to ensure the returns loop performs as strongly as the outbound supply chain.

It also includes:

    • Reducing return stock inventory and expediting 'return to sale' or write-off processes
    • Implementing efficient return logistics
    • Driving down returns levels caused by poor quality and supply errors.