IT Support Apprenticeship
IT Support Apprenticeship
The details
We are looking for two Junior IT Support Analysts to join us on an apprenticeship, studying towards a formal qualification in IT, whilst learning hands-on from our wider IT Support team
Newton work on all kinds of projects, in virtually any sector. Such as making daily working life simpler and more effective for thousands of supermarket shop floor staff, for instance. Or ensuring more social care service users lead independent lives. Or enabling thousands more patients to be seen in clinics.
The IT Support Team play a key role in ensuring that the business can operate effectively and efficiently through their use of technology. The role of the Junior IT Support Analyst will be to deal with incident management, request fulfilment and seeking to proactively understand and address the IT challenges impacting the wider business.
The technology we use is 100% cloud-based and is designed to support our extremely mobile workforce. Across the IT Team we are keen to ensure the technology services keep pace with and underpin Newton’s ambitions.
Customer service is key to this role and the Junior IT Support Analyst will need to seek to fully understand the needs of the customer and have a real desire to help them get to a successful conclusion.
Typical responsibilities of this role will be:
- Handling the day-to-day incidents/requests that arrive into IT Support
- Identifying, troubleshooting and resolving technical problems
- Leading on small projects/process improvements
- Involved in tasks/actions that make up our larger projects
What qualification will you be studying towards?
Alongside working with the team 4 days per week, you will also be studying towards a Level 3 Information Communications Technician qualification with our training partner City of Oxford College.
You'll receive dedicated support from both your line manager and wider team at Newton, as well as direct support from the Performance Coach at City of Oxford College
What does the future hold?
After completing your apprenticeship, typically 18 months, you would join our IT Support team on a permanent basis and have the opportunity to grow your career either within the IT Support Team or the wider IT Team at Newton.