Fierce competition on all sides


The competition are dropping their prices - just as reports tell you customer loyalty is falling too. Meanwhile input costs continue to rise - at the same time that customers are demanding that you reduce waste.


The last few years have brought huge additional pressures to retailers; with a global pandemic, disrupted supply and more demand for shopping online and through click and collect.


Fighting today’s battles while preparing for tomorrow’s is key to retailer success.


And it’s easy to start feeling exposed and out of step. But, using the cards you already hold, you can deliver the fundamental improvements needed to both face your competitors head-on today, and thrive in the future.


Delivering to your demographic

The stakes are high and the challenge complex. But with the right approach, retailers can cut through the noise: driving operational excellence while increasing availability and improving customer loyalty too.

It’s about offering the best integrated customer experience and the right solutions for your audience: by fully understanding your customers’ needs, adapting successfully to the technologies that will serve them best, and quickly embracing new ways of working that maximise productivity.


We know retailers who adapt fast can still win.
Because our clients have proved it.

We have seen unprecedented change in 2020, that will impact the industry for many year to come, including 15,700 store closures (up from 6,000 in 2017).

But the doom-and-gloom headlines mask the opportunities every business can seize on. By embracing new technologies and ways of working, we’ve helped retailers:

  • Cut labour costs by £60m pa
  • Halve tannoy calls to checkouts
  • Improve availability and reduce waste on the same lines, by applying data science to forecasts, inventory levels and sales demand
  • Improve stockfile accuracy whilst reducing labour cost, filling over 2,300 gaps across the country every day



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Five new ways to reduce the cost and maximise the value of returns in retail


We think every organisation can be better 

    We help retailers change and keep improving, by being a better kind of consultancy. No copy-and-paste thinking; no thick reports; no half-measures.

    Instead, we commit fully with our clients to finding the root cause of missed opportunities - and delivering company-wide change that sticks. We demand better in everything we do. We think you should too.

  • Our approach

    evidence not opinion

    Whatever gets measured gets done. But metrics can fool you that all is well, or misdirect your attempts to change. We help you focus on the data that matters - and rethink the habits and assumptions that cost you money.

  • Frontline to boardroom and back

    Our teams get straight to the heart of each opportunity, uniting the perspectives of frontline operators and boardroom leaders. Working with both to implement savings, at speed and at scale.

  • Guaranteed to get results

    Delivering is in our DNA. It means we put 100% of our fees at risk - guaranteed against results. And we only take on projects that can deliver significant and sustainable change.

  • A legacy that lasts

    Because of the way we work with your team, we leave them with the ability and confidence to tackle any future challenges you may face.

Everything starts with data

Everything we do is built on the foundation of data. Of facts. Of insight.

And that's what makes us able to deliver big impact, quickly.

Christian Hansen Tim Murray
Christian Hansen
Tim Murray

Our team can’t solve the challenges for you.

With you?

Anything is possible.