Returns plc: the biggest supplier you didn’t know you had
Five new ways to reduce the cost and maximise the value of returns in retail
The competition are dropping their prices - just as reports tell you customer loyalty is falling too. Meanwhile input costs continue to rise - at the same time that customers are demanding that you reduce waste.
The last year has brought huge additional pressures to retailers; with new social distancing requirements, and more demand for shopping online and through click and collect.
Fighting today’s battles while preparing for tomorrow’s is key to retailer success.
And it’s easy to start feeling exposed and out of step. But, using the cards you already hold, you can deliver the fundamental improvements needed to both face your competitors head-on today, and thrive in the future.
The stakes are high and the challenge complex. But with the right approach, retailers can cut through the noise: driving operational excellence while increasing availability and improving customer loyalty too.
It’s about offering the best integrated customer experience and the right solutions for your audience: by fully understanding your customers’ needs, adapting successfully to the technologies that will serve them best, and quickly embracing new ways of working that maximise productivity.
We have seen unprecedented change in 2020, that will impact the industry for many year to come, including 15,700 store closures (up from 6,000 in 2017).
But the doom-and-gloom headlines mask the opportunities every business can seize on. By embracing new technologies and ways of working, we’ve helped retailers:
Five new ways to reduce the cost and maximise the value of returns in retail
With you?
Anything is possible.